FAQ - B2B2GO

How do participants access the platform?

Are platform statistics available to the client?

Yes, the platform allows you to generate detailed statistics of the platform activities.

Before and during the event, an administrator access is shared with the client, allowing them to follow the platform activity: activation of profiles on the platform, registration to the event activities, analysis of the meeting requests, etc.

After the event, a meeting will be organized with the client to analyse the platform data relating to the activities of the event (attendance rate of the meetings, user’s selection of keywords, average number of views on profiles…).

Following this meeting, the full post-event report will be sent to the client, alongside the data collected on the platform (participant database, meeting report, registration to the activities, data pull from the newsfeed…)

Can I diversify activities on your virtual event platforms?

Does the platform have a smart matchmaking tool for participants?

Yes, this tool is actually the core of our platform! Here are a few aspects of our smart matchmaking tool on the platform. The platform will generate personalized recommendations of compatible profiles. With this tool, participants can make the most of their attendance by targeting profiles which are compatible with their needs. These profiles can also be saved as favorites and easily found at a later date. Alternatively, participants can use the search filter on the platform to align their search with the type of participant, keyword or other criteria they are looking for. We also have a tool for matchmakers to send recommendations and plan meetings for others.

Can the platform be customized and branded for my event?

Yes! The platform is customized to fit your event or your organisation’s visual identity. This is achieved in a few ways: your own selection of colors, your event banner placed at the top of the platform and in the emails sent to participants, a short description of your event on the homepage, direct links to the website and social medias of the event, a newsfeed where you can showcase your event, pictures and videos … And finally, the terminology of the platform can also be adapted to your event.

Furthermore, the platform contains dedicated spaces for your event sponsors, with premium visibility: the homepage and registration page contains a carousel of logos which can be hyperlinked with sponsor websites, emails sent from the platform also have a dedicated space for a banner showcasing the event sponsors, and finally the newsfeed allows you to put forward the sponsors (promotional material, photos, videos).

During an event, do participants receive notifications (meetings and schedule reminders, etc.)?

Do you offer a broadcasting service, or does we have to source an external service?

How many people can attend a meeting?

How long should the platform be live?

You can offer your participants an ongoing experience; before, during and after your event. Give your participants the opportunity to prepare their attendance. This will allow your attendees to optimize their participation. After the event, they will even have the opportunity to follow-up with their new contacts. As an event organizer, you will also find many advantages as these allow you to share industry news, program developments and privileged sponsorships with your attendees.

How to improve the participant experience?

How can I facilitate communication with my participants?

How to monetize the platform?

Can we showcase the full event program on your platform?

Yes! The platform contains a specific tab where you can add your event program as a PDF document, and add individual interactive activities.

Our platform also offers the possibility of hosting simultaneous activities in virtual rooms which are adapted to your needs: one-on-one meeting rooms, group meetings rooms and conference rooms.

Participants can familiarize themselves with the full event program and create their event schedule based on their own availability by selecting the activities they wish to participate in.

What kind of interactions are possible between participants?

When a participant has identified interesting profiles, he can interact directly with them. Each profile offers a private chat window allowing participants to chat and schedule a meeting. Integrated meetings will take place on the day of the event directly on the platform in private and secure virtual rooms, with camera, microphone, chat and screen sharing function available or on site at the event.

Who oversees the activity of the event platform?

Does your platform support different time zones?

Can participants chat with each other on the platform?

Who customizes the platform and integrates the content (images, texts, event program, etc.)?

B2B/2GO does, we are here for this!

Once your contract is processed, a project manager from B2B/2GO will be assigned to your event. They will accompany you before, during and after your event on all aspects of the platform: creation of your platform with your own visual identity (integration of images, texts and event program), drafting of emails sent to participants from the platform, customer support for your users, and management of the activities during the event.

The technical production of the event and the follow-up of users is 100% managed by the B2B/2GO team.

In what languages is your platform?

Is it possible to recreate the experience of an exhibition hall?

Our platform doesn’t offer a traditional “booth” function, but instead offers exhibitors the chance to showcase their products and services by creating a quality profile on the platform. When creating their profiles, exhibitors can include different promotional materials, such as a downloadable PDF document, the link to a promotional video, the links to their social media pages, and more. If participants are looking for more information, they can get in touch with exhibitors on the platform chat and even plan a private meeting with them.

How to improve the attendance rate at meetings?

How to ensure a return on investment for participants?

Before buying a ticket, the participant wants to make sure that he will be able to justify the expense to his employer. B2B/2GO offers key arguments such as lead generation, and individualized reports! A successful business meeting justifies a trip, justifies expenses. B2B/2GO supervises the networking sessions and follows up with people who are late or absent in order to solve the maximum number of cases and that the planned meetings really take place. Being able to choose and register for activities-conferences and workshops optimizes the time devoted to the event and guarantees quantifiable benefits.

How do I increase the revenue opportunities for my event?

How to reduce the no-shows?

Before traveling, the participant wants to make sure that he will be able to justify the expense to his employer. B2B/2GO offers key arguments such as lead generation, and individualized reports! A successful business meeting justifies a trip, justifies expenses. B2B/2GO supervises the networking sessions and follows up with people who are late or absent in order to solve the maximum number of cases and that the planned meetings really take place. Being able to choose and register for activities-conferences and workshops optimizes the time devoted to the event and guarantees quantifiable benefits.

How do I make my event an inclusive gathering?

The hybrid format allows for a safe and inclusive event by offering a virtual alternative to people who can’t show up for the full duration of the event, or not at all. Whether it’s because they have family commitments that make them unavailable in the evenings, or because they are limited in terms of travel, your attendees have all kinds of reasons for wanting to participate in an event in a hybrid way.

How does the B2B/2GO project manager save me time?

How do I maximize my event spend?

Why is B2B/2GO on site at the event?

Why choose a hybrid format?

Why choose a virtual format?

Can I customize the registration form?

What is B2B/2GO matchmaker tool?

What is the role of the project manager?

What kind of data do you collect?

Attendees who register on the platform share with the event organizer a wealth of key business information. Each user’s data includes (but is not limited to) company profile, contact details, location, language, promotional tools, business objectives, needs.

In addition, the platform allows the collection of real-time information about specific interests in the event in which he is participating: registration for activities, duration of participation in virtual activities, views of partners, etc.

Not to mention all the data relating to networking, such as business compatibility between users, requests for meetings (accepted, refused, etc.) as well as the attendance rate.

Data is analyzed daily by the B2B/2GO team in order to give the organizer directives to adapt its offer and its promotions in a precise manner.

Finally, B2B/2GO always offers a human perspective on each project, a qualitative analysis that requires recommendations that have an impact for the organizer.
All this, in compliance with the GDPR.

Do you offer technical support for the users?

Yes, and it’s one of the strong suits of the B2B/2GO platform: our team prides itself on offering one-on-one human support to its users that is attentive and direct!

Users can seek immediate support with our team on the platform chat, which is a feature they greatly appreciate.

Our technical support team is accessible by phone, chat and email throughout the duration of the event (before, during and after). During the event, our team is also present in the virtual rooms when this is necessary.

Will I lose face-to-face registrations if I offer the hybrid option?

A value accelerator for your event

Frequently asked questions

Request a demo :